Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• your name and contact details, such as phone number and email address;
• booking, function and enquiry details, including guest numbers, preferred dates and special requests;
• dietary, allergy or accessibility information that you choose to provide;
• payment or transaction details needed to process a booking or purchase, noting that payment information may be handled directly by a payment provider; and
• technical information such as IP address, browser type, device information and website usage data.

Please do not send sensitive information unless it is genuinely needed for your request. If you provide health or allergy information, we use it only to help respond to your request and provide a safer service.

2. How we collect information

We collect information directly from you when you contact us, submit a form, make or manage a booking, join a promotion, communicate with our team, visit the venue or interact with our website. We may also receive limited information from booking, payment, delivery, marketing or technology providers used to support our services.

3. How we use information

We may use personal information to:

• respond to enquiries and provide requested information;
• manage restaurant, function and event bookings;
• provide food, beverage and related services, including responding to dietary requests;
• process payments, deposits, refunds and invoices;
• administer promotions, feedback and customer support;
• improve our website, menu, services and customer experience;
• protect our guests, staff, systems and property, including managing security incidents; and
• meet legal, licensing, accounting, tax and regulatory obligations.

4. Marketing communications

We may send marketing communications where permitted by law and, where required, with your consent. You can unsubscribe at any time by using the unsubscribe option in the message or by contacting us. We may still send non-marketing messages needed to manage a booking, transaction or enquiry.

5. When we disclose information

We may disclose information where reasonably necessary to provide our services, including to booking and payment providers, website and technology providers, professional advisers, delivery or event partners, insurers, and government or law-enforcement bodies where required or authorised by law.

We do not sell personal information. Some service providers may process or store information outside Australia. We take reasonable steps to use providers that handle information appropriately and to protect it in accordance with applicable law.

6. Cookies and analytics

Our website may use cookies or similar technologies for essential operation, security, preferences, performance and analytics. You can adjust cookie controls in your browser, but disabling some cookies may affect website functionality. Information collected through analytics is used to understand website performance and improve the experience.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to manage our business, resolve disputes and meet legal or regulatory obligations. When it is no longer required, we take reasonable steps to securely destroy or de-identify it.

8. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding. We will handle requests within a reasonable period and explain any refusal where the law allows or requires us to refuse.

9. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Children

Our website is not directed at children. We do not knowingly collect personal information from a child through the website without appropriate consent. If you believe a child has provided information to us, please contact us.

11. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The updated version will be posted on this page with a new last-updated date.